-If a product is received defective, we will exchange it for another of the same item; we will also re-credit your credit card for the shipping costs incurred, as long as you follow our return-merchandise policy. If the item is no longer in stock, we will offer a free upgrade of that item.

-All OEM products are to be handled by their respective manufacturers. You can find their web address on the backs of their packaging. If their packaging has been opened and/or damaged, they are not eligible for refunds.

-All other (aftermarket) products are covered by a six (6) month return policy; if the product becomes defective at any time during the first 6 months after your original purchase date, we will ship you a replacement. If we no longer carry that product, we will replace it with an upgrade, or similar product.  Due to the extreme abuse most incur, our faceplates are not covered by this warranty.

-Packages we receive without the proper RMA information will be refused, and S&C will not be responsible for any of the shipping costs.

-Rushed orders (orders in which you, the customer, requests non-standard or express shipping, and rushed processing) will not be eligible for full shipping cost refunds, regardless of the reason for return.

-All non-standard shipping costs will be non-refundable.

-Items with opened software are no longer eligible for refund or exchange.

-We reserve the right to determine whether or not any refund/exchanged item has violated the Acceptable Use Policy. Any refunded or exchanged items which violate this policy are no longer eligible for our warranty, or 30 day money-back guarantee. Items which we feel have violated this policy will either be held, or re-shipped back to the customer, at the customer’s expense.

Acceptable Use Policy:
We assume that most items you use will receive some wear-and-tear. Any item which has received noticeably more than average wear-and-tear will be exempt from all warranty and refund agreements. This includes, but is not limited to: heat damage, water damage, intentional tampering, extreme physical damage (i.e., an internal battery with gauges in its case) and recurring returns or exchanges.